The Made in Group came about from an editorial campaign created to challenge the destruction of British Industry through of succession of poor decisions by UK government. The Made in Group is made up of Made in the Midlands and Made in Yorkshire. A group created to challenge the status quo abut how people think about British industry and ensure the sector is connected and informed. As of today, the Made in Group is of of the fastest growing membership groups in the UK with more than 500 members.
QTS Ltd are proud members of Made in the Midlands. We are eager to shout about the importance of British industry whenever possible. As members of the Made in Group, we believe it opens communication between us and other businesses in manufacturing. This puts us in the position of being able to learn from one another and build a network. This is something we believe will add value to our customers further down the line.
The importance of British Industry
Manufacturing in the UK accounts for £191 billion output, with a 7% growth over the last five years. This industry provides 2.7 million jobs to people all over the UK, with wages 13% higher on average than the rest of the economy. The East Midlands makes up £16.9 billion of that figure, providing 291,000 jobs. With the West Midlands outputting £221 billion and employing 304,000 people.
Looking at The Manufacturer’s 2020 Annual Manufacturing Report, we are welcoming in an era of business transformation. UK manufacturers are ready to embrace change, looking at their agility and responsiveness to many and varied challenges in the world of today. We know what it’s like to welcome this change at QTS, from business restructure to organizational culture, to technology.
Welcoming this change is a project of our Managing Director, Craig De-Lara. QTS is building on its long-standing success. We will benefit from continued experience, fresh enthusiasm and being challenged from an outside perspective. These changes are for the benefit of our customers, and we have a real passion to see this project to completion.
This on-going revitalization is bringing an opportunity for the team to grow, with several new faces having joined us already this year.
Craig De-Lara has been invited to be a panelist at Made Futures. This is “Meet Britain’s Makers” event on the 24th of March. This is a fantastic opportunity to represent not just QTS, but British industry. We are sure there will be plenty to talk about!
This event is also an opportunity for job seekers to get an idea of what skills the industry is looking for right now, with QTS actively seeking candidates.
The “Meet Britain’s Makers” event will be a virtual event. A panel of experts can share their own career stories, followed by the opportunity to ask questions. If you’d like to attend the event you can find more information and add the event to your calendar.
Overview of the state of e-commerce following 2020
If you are unaware of e-commerce, then you must have been living under a rock for the last 10 years. The shift in consumer behaviour towards online shopping has drastically altered the way in which businesses sell products and services to consumers. This has since been accelerated by the recent pandemic where all non-essential retail in the UK were forced to close physical stores. Thus, businesses responded by increasing their e-commerce presence.
E-commerce has truly exploded; according to GroupM, global e-commerce sales in 2020 were due to hit $3.9 trillion. However, by the end of 2020, consumers pushed this over the $4 trillion mark. The biggest change has been for CPG (Consumer Packaged Goods) manufacturers where e-commerce based retail sales have increased by 277%.
It is impossible to ignore such a huge shift in consumerism. A natural increase in people using the internet, specifically social media, on a day-to-day basis made digital platforms a natural target for any forward think marketer. Naturally, making the products available online was the next logical steps in driving sales. A top example is one of the pioneers of e-commerce – Amazon. During the third quarter of 2020, Amazon saw their net income for Q3 hit $6.3bn, 3 times what it was in 2019. This can largely be attributed to consumers inability to be able to go to the shops.
So, what does this mean for people who are in the warehousing and logistics industry?
With a drastic increase in e-commerce, the demand for warehouse space has gone through the roof. Occupier take-up in H1 2020 had reached 17.7 million sq ft – 20% higher than in H1 2019. This is where QTS as a company fit in. As a UK supplier (part of the notorious Made in Group) and fabricator of mesh materials we have seen a big increase in the demand for our products already with this expected to continue through 2021. It would be an incredibly poor business decision for us if we did not choose to move with the times and create our own e-commerce platform to make the setting up and maintenance of said warehouses much more efficient.
With that being said, we would like to introduce you to our new online shop! We have created this platform which intends to make our standard products available to you at the click of a few buttons. It is the perfect place for ordering products for small to medium sized projects.
We have created this shop with our trade customers in mind. By contacting us and setting up a trade login we are able to offer a huge discount on the RRP. For large or bespoke projects, please continue to contact our expert sales team who will be able to find you the perfect solution.
Hello Craig, can you start by introducing yourself?
Hi, I’m Craig De-Lara and I’m proud to be able to announce, my new appointment as Managing Director of QTS.
What did you do before QTS?
Prior to joining QTS, I was blessed with a diverse career in the security industry, largely with a systems and incident management bias. I was fortunate enough to hold key roles that delivered complex projects for companies such as the emblems ration of a high tech, incident management suite for Santander and multi-million-pound data centre construction, for Pure Data Centres. In recent years I have held c-suite business leadership roles for multi-million-pound turnover organisations, experiencing growth through implemented sales, service, and retention strategies.
Can you tell us why you wanted to work at QTS?
QTS has a rich history and has navigated itself through some impressive transitions to-date, more notably the ingenious strategic move to relocate its entire operation to the UK, where QTS manufactures all of its products and proudly boasts the use of trusted UK/ EU materials.
The moment the founding Director Shaun Ingram and I discussed a role within QTS and the ambitious growth strategies, I could immediately see synergies in both personal and business philosophies and with the passion evident despite 17 years of business, I had a great feeling and have never looked back.
What does the future hold for QTS?
I’m delighted to say that QTS will continue to build on its long-standing success, but it will benefit from a combination of continued experience, fresh enthusiasm and challenged by an outside perspective.
This combination of old and new is designed to continually improve our people, products and services, elevating QTS to the no’1 mesh solutions partner of choice, supporting our trade partners to exceed their clients expectations each and every time.
We’re forever challenging the way we do things and that will form the culture for years to come.
What is your strategy for implementing change?
Our strategy for change is already in motion and I’m pleased to say that our customers are already experiencing the benefits.
With that said, we’re still hungry to drive a continual improvement culture throughout the business and that starts with the people you employ and how you empower them to achieve great things.
QTS is a very close family feel business, which encourages team members to push the boundaries improvements, improvements which intend to significantly improvement customer experience and satisfaction levels.
Such is our commitment to meaningful change, that we have recently appointed into a new role of Quality & Change Manager, as we search to ‘be more’ which forms part of our core values.
It’s an honour to be appointed the role and responsibilities of Managing Director, especially by the Founding Director and newly appointed Chairman Shaun Ingram.
Shaun has driven QTS almost single handedly for more than 17 years and has secured the next phase of its growth with my appointment in true entrepreneurial fashion.
Collectively we have transitioned the business over the past 14 months, having developed a strong team of equally passionate people, so I’m excited by our ambitious plans to grow QTS into the out and out no’1 mesh solutions partner of choice to the trade, through exceptional people, quality product and first class service.
My role as ‘Regional Account Manager – South’ at QTS is to nurture and develop budding relationships with new and existing clients, achieved by using a consultative one to one service model to elevate both support and assistance received by our customers.
This includes thinking outside of the box to provide the very best standard and bespoke wire-mesh solutions that best fits our customer’s needs. With quality and consistent communication with our clients, I’ll ensure their purchasing experience is smooth and effective.
Highlights in my previous role would be runner up of Call Centre agent of the year at the TTG Travel Awards, this takes into account all applicants from call centres all over the UK. With also achieving personal sales of £3.9m in one year making me in the top 3 performers for the company out of 61.
I joined QTS because I wanted to join an innovative and fast paced company in a role that would complement my current skill set, whilst pushing me with new challenges. I loved the ambitious and family culture and felt that I would be a valued team member to the company.
I bring to QTS the skills from my customer service experience and will provide a personable connected service to deliver products and services in line with our client’s best interests. Ensuring clients are happy and satisfied with their experience and guaranteeing repeat regular custom.
Craig De-Lara, Sales & Marketing Director:
“We’re excited with the recent addition of Elsa to our Account Management Team and it’s yet a further commitment to our customers that we are putting their needs at the heart of everything we do. At the turn of the year, we as a Board, set the vision of what is now commonly known as #QTS2020VISION, which represents change for the better, to do more and to be more. The growing presence of our front end and customer engaging team is pivotal in that journey, so with Elsa’s award winning service centric background, I know our customers will be better serviced and truly see the value offered by QTS and its teams.”
As the Head of Sales, I will be very much focused in improving links within our market place, whether that involves developing the customer experience, helping in the development of our range of products specific to customer demand. Improving efficiency in dealing with our enquires. All of which aiming to elevate QTS into a position of power within the industry.
I will be managing a team of Regional Account Managers who will be mostly customer facing and reactive to enquiries. In so doing honing their sales ability to achieve market dominance for QTS. In addition to improving links within our customer based to ensure mutual benefits are expedited.
Highlights in my previous role would be, boosting the UK and Irish profile of my previous company. Increasing National turnover, brand awareness and profitability, establishing myself with a new industry within a relatively short period of time.
I wanted to join QTS, as I had identified the company as a rapidly growing force with the industry, emerging for very humble beginnings. I was aware of the widespread appeal for QTS within the industry and the collective diversification of their product lines made them very difficult to compete with. It was this truth which was developing a very loyal customer base which I thought meant that they must be doing something right, and in so doing was propelling QTS towards a very successful future.
Rather than maintaining a structured linear approach like that offered by competitors, they really put the customers needs first and were on hand to adapt the product to suit the application. They seem to have a great formula, which I was eager to become part off.
I think I offer to QTS a wealth of relevant industry knowledge and contacts. I desire to make my mark in the industry by improving the company’s standing reputation and dominance. I processed the drive and determination to succeed in everything I do and am hopeful this desire will filter through to our team, whilst enhancing the customer experience.
“Adam joins the Senior Management Team with a wealth of industry experience, but also the enthusiasm and commitment to service excellence. As QTS enters the next phase of it’s growth plans, Adam will lead a re-structured Regional Account Management Team in achieving exemplary customer service standards and will contribute immensely towards QTS Sales strategy and its execution. Adam is well regarded in the industry and is renowned for providing a great service through a more automated service model, so we’re delighted to welcome Adam on board and utilise Adam’s skill set can be.”
QTS is excited to announce its recent Associate membership with the UK Warehousing Association (UKWA) and aims to maximise input from its third party membership base and draw own on the organisations wealth of diverse experience, to further drive continual improvements throughout the entire business at QTS HQ.
Having entered 2020 with the now commonly referred to slogan of #QTS2020VISION, QTS and its Senior Leadership Team has further demonstrated its commitment to quality, by teaming up with the leading logistics sector trade organisation, UKWA.
The UKWA is Britain’s leading trade organisation for the logistics sector, with over 700+ members. Members include warehousing and logistics providers, in addition to manufacturers, retailers, and wholesalers, with around 100 Associate members who supply products and services to the logistics industry. The UKWA has some of the UK’s biggest names within its membership, not to mention a few global powerhouses.
UKWA aims to achieve its mission by Representing members’ views to government departments and agencies, the European Commission and Parliament and other relevant organisations, actively promoting the warehousing and wider logistics industry, protecting the interest of members by offering effective Conditions of Contract and raising the standards of the industry through training and best practice.
Here’s what our Board of Directors had to say over at QTS HQ:
“QTS is working hard to elevate its profile as the UK market leader in all wire-mesh solutions, not just theeasySHELF™ Wire-Mesh Deck and while this is an extremely ambitious objective, we are committed to driving continued growth through an increasingly wider product range, superior product quality, improved knowledge, and skills training and first-class service. Our membership to the UKWA is a natural step along this journey, but is one that demonstrates our commitment to our objectives, which in turn will ensure our customers receive the very best from QTS, each and every time.”