My role as ‘Regional Account Manager – South’ at QTS is to nurture and develop budding relationships with new and existing clients, achieved by using a consultative one to one service model to elevate both support and assistance received by our customers.
This includes thinking outside of the box to provide the very best standard and bespoke wire-mesh solutions that best fits our customer’s needs. With quality and consistent communication with our clients, I’ll ensure their purchasing experience is smooth and effective.
Highlights in my previous role would be runner up of Call Centre agent of the year at the TTG Travel Awards, this takes into account all applicants from call centres all over the UK. With also achieving personal sales of £3.9m in one year making me in the top 3 performers for the company out of 61.
I joined QTS because I wanted to join an innovative and fast paced company in a role that would complement my current skill set, whilst pushing me with new challenges. I loved the ambitious and family culture and felt that I would be a valued team member to the company.
I bring to QTS the skills from my customer service experience and will provide a personable connected service to deliver products and services in line with our client’s best interests. Ensuring clients are happy and satisfied with their experience and guaranteeing repeat regular custom.
Craig De-Lara, Sales & Marketing Director:
“We’re excited with the recent addition of Elsa to our Account Management Team and it’s yet a further commitment to our customers that we are putting their needs at the heart of everything we do. At the turn of the year, we as a Board, set the vision of what is now commonly known as #QTS2020VISION, which represents change for the better, to do more and to be more. The growing presence of our front end and customer engaging team is pivotal in that journey, so with Elsa’s award winning service centric background, I know our customers will be better serviced and truly see the value offered by QTS and its teams.”